Dunkeld Country & Equestrian Estate

Service Quality: Some guests praised the friendly and helpful staff, particularly at the restaurant and retail shop. However, service inconsistencies were noted, such as slow response times for maintenance requests and limited communication during emergencies.

This place is beautiful when you arrive to reception, eat in the restaurant and vew the grounds. Once you get to your cottage, the facility is just basic! The photos I was shown to book the property were completely different from reality. I think they just show you the property that they are selling, and not what you are actually reserving. Just a waste of money. The couches stink, there are bugs on the ceiling, the bath faucet is broken, the rooms have no heating, and the night lights on the walking trail.

Unless the meaning of the word has changed, this is a gross misrepresentation. An Estate it is not. After looking forward to visiting Dunkeld for a long time and after what I experienced throughout my recent visit, the only thing I am glad about is that I will never visit this so-called Estate again. I found it very difficult to summarise this unfortunate list any more, so please bear with me and believe me it pains me as I also once loved this place. Dishes that seem to have never been washed, thick yellow grime, disgusting! Miss matched dishes, furniture, tiles. Missing freezer drawers, the one that is there is broken. Missing tiles, missing light bulbs(VERY DANGEROUS), lose electrical appliances with exposed wiring(VERY DANGEROUS) Filthy, the whole place was just dirty. Water damage in just about every room. Door handles are broken and doors don't close properly. And surprisingly don't open cleanly either, bang into the pathetic “dresser table” or the toilet, it's a joke really. Hanging shelves, closets that are not deep enough for the coat hanger in them. The mountain bike trail is not maintained as they assured me it was. Fallen trees, yes multiple, not marked clearly, and broken crossing bridges (VERY DANGEROUS). The vista outlook is so battered some railings and floor boards are non-existent. The entertainment area comes across more as a staff hangout than anything. As early as 8am some days blaring FILTHY language music, including reception, and throughout the day ensuring that the game just don't wander near that quadrant of the resort. Harsh or nit-picky it may seem, the extensive investment it takes to visit a place like this and considering how they advertise them self I can assure you I am unable to put in words how disappointed I am with everything I experienced here.